Operations
Every request becomes a tracked task.
With an owner and a deadline.
Guille Desk collects requests from every channel and creates tasks with an owner, priority and due date. It follows up before deadlines are missed.
The problem
Requests arrive through WhatsApp, email, phone calls and notes left at reception. None of these channels creates a single list.
Requests get lost, and when a customer complains, no one knows who was responsible.
What's included
Collects from every channel
WhatsApp, email, phone and web forms in one queue.
Creates tasks
Each task includes the assignee, priority, due date and original request.
Sets priority
Distinguishes urgent issues, such as a water leak, from routine ones.
Follows up on deadlines
Sends a reminder before the deadline and escalates once it passes.
Updates the requester
Customers see that their request was received and its current status.
Channels
WhatsApp · email · web · mobile app for field teams
Integrations
Maintenance software · CRM · Guille Chat and Guille Voice
Results
Tracked from the first day of the pilot.
| Metric | Expected impact |
|---|---|
| Lost requests | Previously not tracked |
| Average resolution time | By request type |
| Tasks closed within SLA | % of total |
| Complaints about no response | Compared with baseline |
Who it's for
Property management, home services, hospitality and clinics. Any team that receives requests through more than one channel.
Book a demo. Free 20-minute assessment.
We review your operation, estimate the current cost of the problem, and recommend the first agent to deploy. No commitment required.