Hospitality
AI agents for hotels and vacation rentals.
Guest service 24/7.
Answer booking inquiries, coordinate check-in, handle guest requests and offer upgrades during the stay, on WhatsApp, phone and your website.
Common problems
| Problem | Business impact |
|---|---|
| Unanswered availability and rate inquiries | Bookings go to OTAs or to competitors that reply first |
| No upsell or cross-sell during the stay | Lost revenue from tours, dining, upgrades and late checkout |
| Manual check-in coordination | Staff hours spent sending the same instructions |
| Guest requests overload the front desk | Less time for arrivals and in-person service |
| Negative reviews without warning | Damage to your rating before you can respond |
| Pricing without competitor rate data | Revenue lost from rates set too low or too high |
Recommended agents
Guille Chat
Answers availability and rates with live data, sends quotes and closes direct bookings
Guille Voice
Answers calls when the front desk is busy
Guille Scheduler
Confirms check-in and sends arrival instructions automatically
Guille Concierge
Assists guests during the stay, offers tours and upgrades, and escalates complaints while the guest is on site
Guille Desk
Assigns every guest request to a staff member as a tracked task
Guille Reviews
Monitors Google and the OTAs, replies in your brand voice and reports recurring complaints
Guille Shopper
Tracks your competitive set's public rates daily, by room category and date
After the first month
Inquiries are answered in seconds, 24/7. Staff no longer handle repetitive questions. You can also measure after-hours inquiry volume, which was not tracked before.
Book a demo. Free 20-minute assessment.
We review your operation, estimate the current cost of the problem, and recommend the first agent to deploy. No commitment required.