Coordination
AI review management.
Every review answered, every pattern flagged.
Guille Reviews monitors Google, OTAs and marketplaces, drafts replies in your brand voice and reports recurring complaints before they affect your rating.
The problem
Negative reviews often go unanswered for days. Potential customers read them before your team responds.
Writing good replies across several platforms takes time. As a result, many businesses only reply to the worst reviews, and customers notice the silence.
A single review matters less than a repeated complaint. When the same issue appears several times in a few months, it points to an operational problem.
What's included
Monitors every platform
Google, OTAs, marketplaces and social media. New reviews are detected within minutes.
Drafts replies in your voice
Uses details from the actual stay or order. You can approve replies before they are published.
Escalates serious issues
Safety, health and billing complaints go straight to your staff, with the full history attached.
Detects patterns
Groups recurring complaints by topic, shift or location to show where operations need attention.
Requests reviews from all customers
Invites every customer to leave a review. Filtering by satisfaction violates platform policies and can get your listing penalized.
Channels
OTAs · Google Business Profile · social media · marketplaces · email and WhatsApp for review requests
Integrations
Google Business Profile · Booking, Airbnb, Expedia · online store or marketplace · Guille Desk and CRM
Results
Tracked from the first day of the pilot.
| Metric | Expected impact |
|---|---|
| Reviews answered | % of total, compared with baseline |
| Response time | From days to minutes |
| Recurring complaints detected | Previously not tracked |
| New reviews | By platform and location |
Who it's for
Hotels, restaurants, clinics, home services, automotive and e-commerce. Any business where reviews influence new sales.
Note: The agent invites all customers equally and never selects who receives a review request. Platform policies prohibit filtering by satisfaction.
Book a demo. Free 20-minute assessment.
We review your operation, estimate the current cost of the problem, and recommend the first agent to deploy. No commitment required.